Returns & Exchanges

We want you to love your Taylor Swift official merchandise; however, if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Items must be in their original, unworn condition with all tags and packaging intact to qualify.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging and include the printed return slip inside the parcel to ensure fast processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by the portal and drop your package off at any authorized UK Royal Mail location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, a refund will be issued to your original payment method within 7-10 business days.